COVID-19 UPDATE

Released: 2nd January 2022

 

We are constantly monitoring the governments latest advice to determine how this impacts on our current live events offer. All ticket terms allow for event delivery online should restrictions disrupt our live event offer. We will email any affected ticket holders should there be a change to the format of event delivery.

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We are experiencing a high level of staff absence due to the COVID isolation regulations.

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The Murder Trial Live

We are beginning to work through reallocating event tickets from cancelled pre-covid events to rearranged events in 2022. We have had thousands of form submissions and are now working to to identify those eligible for a refund. Refunds have began with the first wave of refunds issued in November 2021.

 

Only those ticket holders that initially opted for a refund within the stipulated 7 day window are eligible for a cash refund and will be prioritised under our action plan. Those who opted to transfer tickets and/or those who took digital events or did not reply to the email sent in March 2020 will be eligible for a ticket transfer only. We are working to check and identify eligibility status and will update this statement accordingly. Due to the large number of customers affected and diminished resources  we are unable to respond to specific enquiries until March 2022 earliest. We are still operating on reduced staff capacity. 

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Refunds will show as MEDICPLAYER.com on your bank statement. Booking fees are non-refundable.

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We are hoping to have all refunds issued  between November 2021 and May 2022.

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Thank you for your continued patience.