Information about GDPR compliance

You may be aware that the law has changed around the handling and storing of your data. The ITAE Group is a data controller and does process and store personal data.

 

Your personal data is kept secure with us and will have been collected from one of the following sources:

  • Advertised online as a named contact at an educational institution

  • Advertised online as a personal contact for a particular course or area of curriculum within an educational institution

  • You booked an event at an institution within the last 5 years

  • You have attended an event operated by the ITAE Group in the past 5 years

  • You have given your details to us at a careers fair or other public event

  • You are a nominated person within an institution that we require contact with for the arrangement, delivery and follow up of an event.

 

In the above instances you may be contacted by a member of the ITAE Group team personally. We do not use automated mailing lists or pass individual data outside of the ITAE Group. As professionals we may have identified you as a person of significant responsibility within an organisation that leads in an area that may mean we believe you have a legitimate interest in our services. We may contact you via a publicly advertised email address, or an email address you have previously engaged with us on, we may also attempt to contact you by phone or post, again by details publicly advertised. We store contacts so that we can identify who we have and haven't contacted to ensure that nobody is contacted twice about the same project.

At any point you are able to request us to forget or remove you from our email storage system. If you'd like to remove yourself from our records in their entirety please email: Liam.giles@itaegroup.co.uk who will process this request.

If you're happy with how things are and are happy for us to check in with you every now and again, then you don't need to do anything.  We don't operate mailing lists so there's no unsubscribe buttons, accounts or passwords.

If you've previously worked with us and do not wish to hear from us again, please send an email to Liam.giles@itaegroup.co.uk expressing you wish to no longer be contacted and we'll remove you from our lists.

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Registered Office: ITAE Group, Unit 6, Roman Park, Tame Valley Industrial Estate, Wilnecote, Tamworth, B77 5DQ.  DEFRA Registered and approved for the use of Animal-By-Products for educational purposes. Click here for our: PRIVACY POLICY and TERMS AND CONDITIONS

Copyright 2018. All rights reserved.

www.itaegroup.co.uk

The ITAE Group operates a strict no refund or transfer policy on all tickets once purchased. Occasionally the ITAE Group may offer a refund to guests should the event be cancelled or postponed due to circumstances beyond our control. As per your consumer rights, you are entitled to a refund of the face value or any tickets purchased in associated with the event that that been cancelled or postponed. Should an event be affected by a cancellation or postponement, you will be notified by email using the email address inputted during the transaction. Please note, it is your responsibility to enter an accurate email address and ensure your mail box settings are updated to receive ITAE Group email correspondence. We advise you to monitor your general mailbox as well as spam and junk folders on a regular basis. You will have 7 days from the date of the email to contact our guest experience team using the online process as set out in our correspondence. Please note that refund request can take 14 days to be processed and 14 days to be credited back into your account. Booking fees are non refundable unless covered by the optional booking fee protection.